FAQs
Q. Where is your store located?
A. Our store is located in Sydney at:
308 King St, Newtown, 2042, NSW, Australia
Our opening hours are Mon - Sun, 11am - 6PM
Q. Can I collaborate with you guys?
A. We're always looking for people to work with in many different fields. Feel free to email us at contact@the-real-deal.com.au with what you had in mind!
Q. Do you buy, trade, or consign items?
A. We do buy and trade, however we do not consign items. For more information on how our buying and trading works, click here.
Q. Where do you get your vintage from?
A. Every single piece of our vintage clothing is hand picked. This is done locally as well as internationally through a variety of methods and sources.
Q. Can I apply for a job?
A. If you feel like you would be a great addition to our team, feel free to email us your CV to contact@the-real-deal.com.au, as well as some info about yourself, and why you'd like to work with us. Additionally you can always drop by our Newtown store to chat with us in person!
Q. What is your returns policy?
A. Our Returns Policy can be found here. It will explain in detail which circumstances may be eligible for either an exchange or refund.
Q. How can I find my correct size?
A. Our Sizing Guide can be found here. If you need any additional help finding your correct shoe or clothing size, you can reach out to us at contact@the-real-deal.com.au.
Q. Do you offer free shipping?
A. Yes! All orders over $200 AUD are eligible for free shipping. For any more information on shipping rates and times, please click here.
Q. Can I purchase an item if I am outside of Australia?
A. Currently we are just shipping to Australia and New Zealand. International shipping to additional countries will be introduced in the near future.
Q. Can I cancel or change my order?
A. We strive to fulfil and dispatch all orders within one business day. For this reason it is important to contact us as soon as possible if you need to cancel or change your order. You can email us at contact@the-real-deal.com.au, or call us on 0401 138 821 between the hours of 11am and 6pm.
Q. Are all of your items authentic?
A. All of our sneakers are guaranteed 100% authentic. Our vintage clothing is also made up of original authentic pieces from the 70s, 80s, 90s, and early 00s.
Q. Are your items new or used?
A. All of our sneakers are brand new. Our vintage and streetwear clothing items are a mix with the majority being pre-loved. All items are described in detail in the product listings and any pre-loved items have been carefully washed by us so they are ready to wear as soon as you receive them!
Q. Why does this item have a mark / hole / other flaw?
A. Due to the majority of our vintage items being pre-loved, they may show signs of wear like distressing, fading, holes, etc. We believe these features only add to the individuality and character of each piece. Any such flaws in the item will be described in the description and photographed closely.
Q. Do you sell Gift Cards?
A. Yes! Through our online store we offer E-Gift Cards that can be purchased here. You can choose the value of the E-Gift Card from as little as $50, up to $500. After purchasing, you will receive an email that contains a unique gift card code that can be used during checkout to redeem its value. The value of each card can be used across multiple orders.
Q. Can I get the same item just in another size?
A. All of our vintage items are one-off items that are hand-picked. This makes it quite difficult to find the exact piece in multiple sizes. Our sneakers and some brand new streetwear items do however get restocked in multiple sizes.
Q. Where can I find you guys on social media?
A. We are most active on our Instagram which you can find here, and on Tiktok which you can find here. We'd love to see how you style your items that you have purchased from us! Tag us in your posts or stories for a chance to be re shared.
Q. I've got a question that hasn't been answered here.
A. We're here to help! If you have any more questions or feedback for us, kindly fill out the contact form on this page here and a member of our customer service team will get back to you as soon as possible.
Alternatively, feel free to give us a call on 0401 138 821. We're available to take your call between 11am and 6pm AEST, 7 days a week.
